A selection of feedback from our clients...
Lorraine Howe (Buyer)
When looking for a property in the Oxhey Village area I dealt with many different estate agents and had many viewings. The property I eventually bought was only on the market for 3 days and I was one of 3 people who made an offer for the full asking price. Robert Conway was extremely helpful, considerate and reliable throughout the entire process of selling and buying a new home. He always got back to me if I called and he was not immediately available and he was able to give me good advice throughout the process that ensured a smooth sale and purchase. He is a throughouly professional man and I would highly recommend using this agency.
Michael Meape took over acting as our estate agent after a previous firm proved unsuccessful in selling the property over a period of several months. He impressed my brother and I with his honesty and politeness. Michael sold it within 2 weeks and achieved a higher value than we had expected. He was very helpful and liaised between the parties very diplomatically. Anyone who is looking for an extremely professional and diligent estate agent need look no further.
I had a personal situation arising during the purchase of a property.
I was honest with my disclosure .
Steve arranged for some extra time and flexibility on this purchase.
All went well.
Really appreciate this.
Azita Jannat (Vendor)
I must say, dealing with Michael was a pleasure.
He came to my flat valued it and my flat went on Sale on a Monday and was sold on the following Wednesday.
Michael delivered what he promised. I highly recommend this agent. Very friendly, efficient! Helpful and professional.
I cannot thank Michael ore for making the sale of my flat so easy
Margin Group (Landlord)
I instructed Robert Leigh of Benjamin Stevens Estate Agents (Edgware) to find a tenant for a maisonette that I owned. Within a week he had found a tenant, checked their references and ensured that all parties had signed the tenancy agreement. I delighted with Robert's professional manner and his terrific results. I look forward to future dealings with Benjamin Stevens.
Just completed a house purchase with Benjamin Stevens. Found them to be straightforward, honest and ethical (completely at odds with other estate agents!), but at the same time I think they achieved the best outcome for their vendor.
Was particularly impressed with Michael, in ensuring that 'no games were played' approach adopted during the negotiation stage, whilst ensuring the best price was attained for the vendor.
Also extremely impressed by the manner in which the transaction was kept moving, it was clear all parties involved were being managed well by Benjamin Stevens.
I would definitely use them if I were selling my house in the future as it was clear to me that they always acted in the vendor's best interest and always aligned their interests with the seller. I also think their moral and ethical compass is more aligned to mine (ie not being crooks), whereas many of the estate agents I dealt with during my home search had a moral compass that was in the complete opposite direction to mine, and at many times were acting in a manner not consistent with how I would want an agent appointed by me to act.
Mrs L (Vendor)
Benjamin Stevens worked as a team, they did everything they could to secure the right buyer for us. They spent hours keeping our deal together and running smoothly. They pulled out all the stops when we needed to find a buyer at short notice. We got a very personal service, the team was always available to answer questions, no matter how big or small. Michael and Steve really did everything they could for us, never once brushing us off, if they couldn't speak straight away they would call straight back, sometimes after business hours. I highly recommend Benjamin Stevens.
Russell Fraser (Buyer)?
In October 2014 , having recently lost my father I was looking for a 2 bedroom cottages within the Bushey area, for my stepmother so that we could move her closer to where we live I contacted a number of local agents including Benjamin Stevens , within the first few days I viewed a number of properties and found that the selection of what we wanted v affordability was limited, however Robert informed us of a house that a sale had recently fallen through on and that was within our price range, within 24 hours of seeing it we had agreed a purchase price and within 2 weeks of agreeing the price we had already exchanged on the house and completed on the purchase yesterday. They say moving is one of the hardest things a person does but aided with the very helpful team at Benjamin Stevens we found the experience considerably better then we have done before. We will certainly be recommending them to future buyers and sellers alike.
Jay M (Vendor)
I just wanted to take this opportunity to thank Benjamin Stevens and express my gratitude and tell you how impressed I am with your colleagues Louisa Felman and Michael Meape.
Firstly Louisa, has been consistently polite and patient, with all my queries and responses with regards to my property on Pavilion Way. We have faced quite a few hurdles with letting it out along the way which I'm sure you're well aware of! She dealt with troublesome tenants with the utmost professionalism and kudos to her for never once losing her cool!
And above all, I wanted to thank Michael, who's determination and tenacity impressed me by leaps and bounds. He was consistently polite, always professional, always reassuring with many of my mind numbing and stupid questions, always to hand and always returned my calls, and it was because of him that I managed to get the price I needed for the property. It was a challenge but he never lost his cool, even though I found myself tearing my hair out in frustration!
I wanted to thank all of you for all your hard work, and needless to add, I will definitely be recommending Benjamin Stevens to my friends and family, and I will no doubt be in touch when I come to buying another property, which might be quite soon! :-)
Sue & Malcolm King (Vendor)
We were very impressed from the very start, unlike some other estate agents we had round we didn't feel patronised they discussed the reasons with us for the valuation they gave.
When the team came round to measure up and take the photos we could not believe how much care they took to present our house in its best light.
Throughout the whole process everything was done by your team to make the process as stress free as possible from accompanying people on the viewings to helping the process along during the painful legal stage.
I would not hesitate in recommending your service to someone in the future.
Gary A Elster (Vendor)
I have been dealing with Benjamin Stevens both as a landlord and a seller for the last 3 years. They have been very professional and have always looked after my interests.
I would highly recommend Benjamin Stevens for buying, selling and letting.
The staff are all extremely polite and helpful, and Mr Steve Wayne is always available if you need to talk.
Michelle Bennett (Buyer)
Steve was very helpful right from the start, he ensured we were successful in purchasing the property and he helped deal with any problems whenever they arose. He put himself out to help us in every way and would highly recommend him as an agent.
Robert B (Vendor)
I appointed Benjamin Stevens to sell my flat in Borehamwood. I was very impressed with their professionalism from the very outset. They delivered a very personal service without any hard sell. After providing me with advice on the valuation we put the property on the market on the Friday. By Tuesday they had 3 viewings and on the Wednesday an offer at the asking price. All throughout the contract negotiations they dealt with any queries speedily and again their communication was at the highest possible level. I was initially daunted about dealing with Estate Agents but all of the staff at Benjamin Stevens handled me with a human touch and I always felt they were really looking after my interests from the outset. I will certainly be recommending them to all my friends and family.
We chose Benjamin Stevens to sell our house due to Steve’s professionalism and easy going manner, as well as being the most competitive quotation and the most proactive estate agent in the area. There was no salesmanship, 'smarminess', but purely easy going dialogue with everything explained in a clear and precise manner. The team consisting of Steve, Mike and David delivered as they promised with efficiency and drive, to give us 100% confidence on the sale of our home.
The house was sold within 12 hours of going on the market and the full asking price obtained – we could ask for no better!! Mike carefully kept in touch with us through the whole process of the sale, clearly working tirelessly behind the scenes to make the sale a stress free experience for their client, which was delivered.
We would recommended no one else but Benjamin Stevens. A very professional, competitive and all round good business to deal with!!!
Mr Mitchell (Vendor)I was already under offer to a private buyer when I approached Steve for my search for larger property. After taking my details and keeping me informed of all new available stock, he asked me when I went under offer. He explained that as the market had increased in the few months since I went under offer, I was in fact under selling. He came round and gave me an up to date valuation which I was surprised by the increase but he was confident he could achieve. Within a week we had several viewings and an offer of 99% of the marketing price, the highest ever achieved for my development and considerably more than my previous offer. It just goes to show paying the agent was far more beneficial than going private AND he delivered on what he promised. Throughout the transaction which had some hiccups, both Steve and David where on hand whenever I called to deal with the issue and get it resolved quickly. At the end of the day I got a great price, a great service and I would always recommend Benjamin Stevens.
James Nevin (Tenant)
I had such a great experience renting my flat with Benjamin Stevens. From day one Louisa was in contact with us keeping us informed and making our time in the flat comfortable and enjoyable. The service was friendly and very professional. Best of all if anything went wrong in the flat, Louisa would send somebody round to fix it immediately which was great! Thank you very much for all your help and service.
Benjamin Stevens went over above throughout the purchase our property, always on hand to push the process forward where necessary, even helping us out with some issues we had with the sale of our property. We would 100% recommend them.
I bought a 4 bedroom property through Benjamin Stevens. I found them to be honest and straightforward throughout the process. I was highly satisfied with their support and I would be happy to use them again.
After instructing another firm in Station Road, and having only 7 viewings in 7 weeks and no offers, swapped to Benjamin Stevens, Michael came round next day to do photos, and 3 viewings, 4 the next day, and a buyer found by the end of the next week. Michael provided excellent support and service finding the buyer, and David, the same, when we got to dealing with the solicitors and other estate agents in the chain. Whenever I went into their office or telephoned everyone was always polite and helpful. I have already recommended them to a friend and would have no hesitation in doing so again.
No issues at all, all went smoothly. Michael was very realistic in his expectations of the property for buy-to-let purchase and provided all information requested by us quickly. I would use these agents again.
Jay Mamtora (Landlord)
Had a few initial teething issues with problematic tenants, but Benjamin Stevens kept me informed around the clock and overall I have been very impressed with their correspondence and ability to deal with the issues I have had. We now seem to have settled in now, and I always get my rent promptly and am kept in the loop at all times. Louisa is friendly and warm, and overall I would be happy to recommend their services to friends and colleagues.
Debby Burke (Vendor)
I was very happy with the service that Michael provided. He was always friendly and helpful. I certainly would recommend perspective sellers or buyers go and see him. He's also good at DIY.
Mrs Parkins (Buyer)
We found all the staff at Benjamin Stevens to be friendly, helpful and professional at all times during our dealings with them. In particular, Robert Conway, who primarily dealt with this purchase, gave a lot of help, support and information to both us as buyers and to the vendors, which smoothed the purchasing transaction through any difficulties. The company have continued to be helpful in our present search for further properties and we would be happy to buy or sell through them in the future
Malcolm Walker (Buyer)
Robert Conway was gave us fantastic service, was one of the most helpful agents we have ever come across.
He could not have done more to help us, in fact we have already recommended customers to your branch in Bushey.
Robert is just so good.Gordon (Landlord)
I have been using Benjamin Stevens to manage my properties for 12 months now and am very happy with the service. Louisa is excellent at resolving any issues with the properties/tenants and keeping good communication with me, which is very helpful as I am not local.
I used Benjamin Stevens to let out my flat in Edgware. Louisa was my main point of contact, and was very quick in responding to questions I had (being new to the letting market). From the very start she was very helpful and efficient, They were prompt to meetings, took all the necessary details of the property and had the place marketed by the end of the day. I had also given the property to another agent at the same time to market and find tenants, however they were less than satisfactory by comparison. Benjamin Stevens managed to let out the property in less than a week and a half - a very quick turn-around considering agreements/background checks and deposits. They were also commendable on negotiating a rate that was fair and reasonable for myself and the company.
I would highly recommend Louisa and Benjamin Stevens. Sterling job all round.
Fazliddin Kurbanov (Tenant)
I am very happy with Louisa Kent she is just excellent that is all about. I made a phone call only once to get her help, she was listening me very carefully, with full attention. I told her that I need to get that property because of my personal and family needs and she did her best. She is very good at communicating, responding, answering, dealing, managing and having conversation with me as a client. I am very happy with her help. I will recommend your agency to my friends and relatives as well I believe all of your agents are just excellent like Louisa.
Thanks Louisa....I will never forget your help....
A class act from start to finish. My property was let in 2 weeks including a professional clean AND maintenance work. Louisa took all the hassle out of what can be a difficult and stressful time. In fact, she helped me with the tenant choice and has handled all inventory, electricity, water services and council tax was registered correctly. I am gladly using the property management services of Benjamin Stevens too. Great job guys - I'll be back!
Gary Elster (Landlord)
Benjamin Stevens were very quick to re-let my property after our existing tenants unexpectedly gave notice early. The property was let within 10 days and Louisa was significant very efficient in dealing in all aspects of the tenant coming in. Many thanks to Steve and Louisa for smooth management in a potentially difficult situation for my family.
John R (Buyer)
Michael helped us find a flat and was extremely helpful and professional. We found the process very easy when compared with other estate agents that we have had the misfortune to deal with. Communication was just what we needed and everything worked out so we would recommend this agent for sales. Thanks again Michael
Vicky Harris (Vendor)
We decided to use Benjamin Stevens as when they came to value the property they were able to take measurements & photos of the property immediately.
As we were selling the property on behalf of our 80 year old mother we were assured that every viewing would be accompanied by a member of staff which was a main priority with us.
Our main dealings were with Michael Meape, a very approachable & competent person.
We had the property valued on the monday & the house was on the market the next day. Michael had arranged viewings straight away & by thursday after lots of response we had several offers.
Michael kept us in 'the picture' every step & nothing was too much trouble the whole way through to the completion date. As it was Michael that we dealt with the all the time we felt it added the personal touch as he knew what was going on.
We would definately use & recommend Benjamin Stevens.
I would highly recommend Michael and the agency team from Edgware branch to anyone looking for a property to buy. Throughout the process Michael was always there if we had any question or problem, and was very helpful and professional. Without him we wouldn't complete. I would have no hesitation in dealing with him again. Big thank you Michael and the Team!!!
We were very pleased with the service received by Steven Wayne and his staff when we purchased our property. They were always professional and friendly. In fact they could not do enough for us. We would definitely recommend Benjamin Stevens.
Professional Service (Vendor)
As a single woman, I felt in safe hands from the moment I put my house on the market with Benjamin Stevens. The service was very professional and courteous and Michael was very attentive to all my concerns. Only genuine buyers were sent for viewings and my property was sold within a few weeks. The experience was without stress and the support of the estate agent was a key factor in this. I found all the staff, and in particular Michael, knowledgable, well trained, and efficient and would have no hesitation in recommending them.
A very good first experience of selling a property. The whole process ran very smoothely with good communication from the various members of staff regarding various aspects of the sale.
F Wilkins (Landlord)
I have used Benjamin Stevens as my agents for my rental property since 2007. I have found Mr Steve Wayne and his staff to be very communicative and professional at all times. In recent times I have found Miss Louisa Kent to be an outstanding member of staff with organisational skills of second to none. The turn around of changing tenants last year was completely effortless and I was kept updated at all times. A Miss Shopie Minot who I've recently dealt with is also showing the same qualities. I need to know that my property is being looked after as I live abroad and peace of mind is had thanks to the hard work of these individuals. Mr Steve Wayne has built his business ethics with the customer at the forefront, providing the best in property management services. I look forward to continuing to benefit from their services.
Raynor Lewis (Vendor)
Michael was very supportive during the viewing periods. When we were becoming despondent with the lack of offers, he was always there to give us some hope. He was honest, and would call regularly with updates from viewers.
R Shukla (Buyer)
Michael was extremely professional from the word go and was helpful at the times required. Being first time buyers he talked us through the process in a friendly and calm manner and was always on hand when we had questions. Overall we had an excellent experience and would highly recommend Michael for any future instruction.
Ms Sangha (Landlord)
I was a very reluctant landlord to begin with - I did not wish to let due to all of the scare stories you often hear. However, having spoken to a few estate agents in the area, I decided to opt for Benjamin Stevens. My dealings with Julian, and more recently Louisa as well have always been professional. They have always understood my concerns and acted upon all requests promptly. When tenants have left, they found replacements immediately. I would definitely recommend them.
Tim Taylor (Buyer)
Michael provided a very professional service throughout. Although he was acting for the selller, he remained professional at all times and we never felt pushed by him. He spent a lot of time answering questions and with us on viewings, all of which helped to make the process unstressful. I would strongly recommend Michael for agency advice and assistance.
Michael Stone (Landlord)
From start to finish Louisa and all her staff were very obliging and extremely helpful in their attitude in finding suitable tenants. Phone calls were promptly returned and in a very polite manner.They do their job extremely well and it took them only a couple of days to find excellent tenants. Very pleased and most definitely would use Benjamin Stevens again.
Anjum Hussein (Buyer)
Agree with the last comment. Steven was superb, devoting a lot of time during his holiday overseas to help communicate on issues with the vendors. Would not hesitate in recommending them or using them in future again.
Josh D (Tenant)
Me and my two flat mates rented our second property. The first was with a different estate agency who were unprofessional, disorganized and promised things that they ended up going back on.
Benjamin Stevens has been quite the opposite. Louisa has always been on the end of the phone to deal with any issues that we had. If she did not know the answer, Louisa would always try and find out and get back to me.
We have been living at our new property for three weeks now, and we feel very well supported and comfortable in our new property. I have to say that is down to Benjamin Stevens and specifically Louisa. Who were very relaxed and approachable at all times.